On Tuesday, September 4, students were locked out of their students.harker.org email and associated files. Anyone attempting to access their email received an error message informing them that their “password had been changed [a number of] hours ago.”
The services were taken offline as part of a reorganization of the entire email system, according to Director of Instructional Technology Daniel Hudkin’s announcement in last week’s school meeting. While all email is being stored during the transfer, any Google Documents that were not downloaded are not recoverable.
Students found themselves increasingly frustrated when, on September 5, the email system remained offline.
“It’s annoying, especially because there are teachers that I need to email about college apps, which is a time sensitive thing, but we’re not allowed to email teachers with our personal accounts,” Sierra Lincoln (12) said. “It’s a bit frustrating, but understandable because updates need to happen.”
While most teachers were also aware of the scheduled shutdown, many did not know that the service would be down for longer than a day and continued to use their still-active teacher emails to contact their students. Some, like AP European History teacher Carol Zink, found their classes disrupted by the lack of email.
“It’s astonishing to me that this didn’t get taken care of before school started,” she said. “The only way for Harker teachers to communicate with their students is through email, so our hands are tied.”
Unable to communicate with their students through email, teachers like Chemistry teacher Andrew Irvine were forced to resort to other platforms like Athena2 to convey materials and messages to students.
“[This situation is] pretty challenging, especially in the second week of school where communication is critical [and] in general I need to be able to communicate with my students,” he said. “I realized I could use Athena and post other topics there, and at least HHMS is still up, so I could use those.”
According to Upper School Division Head Butch Keller, the continuation of the shutdown was not in the original plan; regardless, this situation will prove beneficial in the long run.
“All of this is an upgrade, […] but it’s just one of those things that we don’t have any control over,” he said. “It’s an inconvenience now for an upgrade later.”
According to an announcement on the Daily Bulletin, student email is estimated to come back online on Friday, September 7.